Once an order has been successfully submitted, cancellations will only be accepted within 24 hours of the date/time indicated on the order of confirmation. If you need to update the address of delivery, please call (305) 306-4981 or send us an email at email@example.com
within 24 hours of your order submission. Please be advised that if your order is already in transit, we are unable to adjust the address and/or cancel the order; it is your responsibility to collect the order from the shipping address provided at checkout.Discreet Shipping and Billing
The privacy of our customers is very important to us. Billing for The Bear Boost will be displayed as "TBB" and not our full business name to increase discretion. Additionally, The Bear Boost is shipped without any indication of its contents.
Promotional standard shipping (FREE US shipping on all orders* exceeding $50) is only applied to orders shipped within the contiguous United States and does not apply to Alaska, Hawaii, Puerto Rico or the US Virgin Islands. All shipments to Alaska or Hawaii and any other territories under the control of the United States may incur additional shipping charges based upon the location, weight and dimensions of the package. Due to the distance of the above mentioned locations, please be aware that shipments may take a minimum of 5 business days to arrive.
We offer two shipping options:
(FREE US shipping on all orders exceeding $50) Usually arrives 5-7 business days (Monday-Friday) from the ship date. In most cases, orders placed after 1pm EST will begin processing and shipment the following business day.
(Additional fee applies based upon the location, weight and dimensions of your order once packaged for shipment).Usually arrives 2-3 business days from the ship date, if the order is submitted by 1pm EST (Monday-Friday). Orders placed after 1pm EST on Friday will ship the next business day (Monday).
The shipping time frames provided above are only estimates; accurate shipping times may vary based upon the delivery location. Before an order is shipped, it is processed. Processing times vary, typically several hours to 2 business days. Orders are shipped on business days only (Monday-Friday, excluding U.S. federal holidays). If you place your order on a weekend or holiday, the above estimates will be effective from the first business day after your order is placed. Should you have any questions or require further assistance, please feel free to contact us at firstname.lastname@example.org
If your shipping address is located outside of the US, additional tax duties beyond our control may apply to collect your order upon delivery. Please be advised that shipping charges displayed on our website DO NOT INCLUDE customs, duties, or brokerage and import fees. Since these additional duties are unforeseen and unassociated with The Bear Boost, it's the recipients responsibility to pay all applicable duties, taxes and brokerage fees that may apply upon the delivery and/or collection of your order. International shipping fees displayed on our website are only an estimate. You will be notified if the actual shipping cost exceeds the estimated shipping cost.
You may return any unopened and unused products within 30 days of delivery for a full refund (Refund issued via check). Returns initiated beyond 30 days of delivery will only be granted The Bear Boost store credit. Opened and/or used products will not be accepted for returns and there will be no refund granted for opened and/or used products. We reserve the right to refuse returns at our discretion. If you need to return an item, please Contact Us
with your order number and details about the item. We will respond with instructions on how to return the item(s). Please ensure the item(s) are returned in its original packaging and properly secured for return shipment.